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Terms & Conditions

Terms and Conditions

Welcome to the www.designerpicturemounts.com website (the “Website") Terms and Conditions.

Frontier Picture Frames Ltd/designerpicturemounts.com (“Frontier Picture Frames Ltd”, “designerpicturemounts”, “we”, “us” or “our”) provides the services available on this Website. You use the Website is governed by these Terms and Conditions set out below. By using any part of this Website, completing your customer information with us and / or placing an order on the website you agree to be bound by the Terms and Conditions.

The Designer Picture Mounts website is owned and operated by: Frontier Picture Frames Ltd

We are not  registered for VAT

Our contact details are as follows:

Frontier Picture Frames Ltd

Unit 1, Locksbrook Works

Locksbrook Road

Bath, BA1 3EN

Tel: 01225 469100

Registered in England & Wales

Company reg 6695924

VAT No 213 4640 42

 

 

Eligibility

To be eligible to purchase goods on this Website and to lawfully enter into and and form contracts on this Website, under English law you must warrant that the personal information which you are required to provide when register as customer is accurate and current in all respects. If your personal information changes then please notify us immediately , contacting us on the following telephone number 01225 469100 or email info@designerpicturemounts.com. You agree not to impersonate any other person or entity or to use false name or a name that you are not allowed to use. The Credit Card / Debit Card belongs to you and is in your name.


Privacy Policy ,
Information we collect

Frontierpictureframes.com respects your privacy when you enter personal

identifiable information into this website or in person when ordering at our shop

in Bath
We do not keep any information about you, other than the information that you

provide us. You submitting information on our Websites voluntarily and by

doing so consent to us processing and transferring the information as set out

in this Privacy policy.
We will only use your personal information for the purposes of
1, processing your sales order through our Websites and or at our shop in

Bath
2,responding to questions or comments you may make through our Websites


Name, address and postcode - without this we won't know where to send your

order or to whom. We also use postcodes to quickly get your full address to

save you typing it out, and to determine which services are available for your

area.

Email address - we send confirmation of your orders via email as well as other

relevant service, product and marketing communications.

Telephone numbers - if there are any problems with your order or we need to

check anything, we need to be able to contact you quickly.

Credit/Debit Card Details

We DO NOT keep Credit/Debit card details

Online - entered onto a secure online payment provider by the cardholder.
When the transaction is handled via an online payment provider we are

provided with a token that is valid for a single order and do not have access to

card details

In person – taken via a chip and pin terminal.

Other information collected and how

Where you heard about us - we may ask you this to help make our marketing

more efficient.

Correspondence - if you contact us we may keep a record of that

correspondence.


We reserve the right to use any information provided for internal purposes

such as to analysis of statistics and planning. We may store certain non-

personally identifiable information in regards to the use of our website not

limited to which pages are most popular and for general website

administration.

Third party information - if you give us information about another person, (for

example if someone else is taking delivery for you or is collecting your delivery

from our shop in Bath) you confirm that you have identified Frontier Picture

Frames Ltd to them and told them what we will use their information for, as set

out in this Privacy Policy and that they have given permission for us to be able

to use their personal information in the manner described.

IP addresses - when you visit our site, we will automatically receive your IP

address, a unique identifier for your computer or other access device.

 

Cookies - As with the majority of websites, we collect cookies to enhance user

experience and to enable our site to properly function

When we provide services, we want to make them easy, useful and reliable.

Where services are delivered on the internet, this sometimes involves placing

small amounts of information on your device, for example, computer or mobile

phone. These include small files known as cookies. They cannot be used to

identify you personally.

These pieces of information are used to improve services for you through, for

example:

Enabling a service to recognise your device so you don’t have to give the

same information several times during one task

Recognising that you may already have given a username and password so

you don’t need to do it for every web page requested

Measuring how many people are using services, so they can be made easier

to use and there’s enough capacity to ensure they are fast

Analysing anonymised data to help us understand how people interact with our

services, so we can make them better

How We Use the Information We Collect

Our main uses of your information are explained above which in general is to

process your orders, as well as to help us understand your needs and provide

you with a better service.

Your account may be used to store information about your previous

purchases, personal preferences and my essentials lists. But you should also

be aware of the following uses –

Marketing - we may use the information we collect to inform you, by SMS,

email or equivalent, about offers, products and services that we think may be

of interest to you.

We will tell you about this when we collect your information and if you do not

wish to receive these communications, please let us know. You can change

your mind at any time by emailing info@lionpic.co.uk with your request. You

can also unsubscribe following the instructions that we will include in any

communication we send to you.

Customer care and correspondence - as part of our customer care

procedures, we may follow-up, either by phone, SMS or email, customers who

have purchased goods or services from our website or who have posted

comments about Frontier Picture Frames Ltd / Designer Picture Mounts on the

internet, for example to resolve a complaint or to ask for a testimonial.

Website improvement - to help us design our website and improve your

experience, we may collect information about the way you use and access our

website. We collect information about each visitor, including IP address, the

length of time spent on the website and the order in which pages are visited.

This is explained in more detail in our Cookies Policy.

Fraud Prevention - in order to protect our customers and us from fraud and

theft, we may look at the information that we get from making identity checks

and other information in our customer records, including how you conduct your

account, and may pass this to other group companies, and to financial and

other organisations (including law enforcement agencies) involved in fraud

prevention and detection, to use in the same way.


Delivery Fulfilment – we will share address and contact information with third

party carriers and postal fulfilment providers to enable deliveries to be

completed

Access Rights

You have a right to access the personal information that is held about you. To

obtain a copy of the personal information Lion holds about you, please email

us at info@frontierpictureframes.com enclosing your postal details, account

number and the details of your request.

Security - we have taken many steps to make sure your trading experience

with us is secure. Information about you will be kept safe and secure. In order

to prevent unauthorised access or disclosure of your information, we have put

in place suitable physical, electronic and managerial procedures to protect and

secure information that is collected online.

Keeping your information secure - to help us keep your information secure you

should:
- Keep your password secret.
- Never distribute the website addresses for pages that you have looked at

while logged in as a registered customer.
- Password - you should choose a password that is not obvious or known to

anyone else. You should never give a third party your password, as you will be

responsible for all activity and charges incurred through use of your password

whether authorised by you or not.

If you forget your password, you can request a new password, which will be

emailed to the address we hold for you. You can change your password

anytime through the account facilities on the website. Should we think that

there is likely to be, or has been any breach of security, we may change your

password and notify you of the change by email.

Security on our premises - access to your information is restricted in our

premises. Only employees who need the information to perform a specific job

are granted access to personally identifiable information.


We reserve the right to use your Personal Information to tell you about our

products, special offers or new product launches that we feel you may be

interested in. We may contact you by post, telephone or email. We may use

any previous purchases you have made to help us decide if any future offer

may be of any interest to you. If you do not wish to receive promotional

literature or communication from us there are ways to opt out.

1. By contacting us at info@frontierpictureframes.com and indicating that you

no longer wish to receive any marketing promotions or media
2. By contacting us by telephone on 01225 469100 and indicating that you no

longer wish to receive any marketing promotions or media
We will disclose any information, personal or otherwise to comply with

applicable law, regulation, legal process or government request
Accuracy of information
www.frontierpictureframes.com will take reasonable steps to keep records of

Personal Information about you accurate. However, we do not assume

responsibility for conforming the ongoing accuracy of such records. If you find

the Personal Information we have on record is inaccurate, you may arrange to

have it altered in the following ways.
111 By contacting us at info@frontierpictureframes.com and advising the

changes you may require. We will confirm the changes have taken place as

soon as your records have been updated by return email
2 2 By contacting us telephone on 01225 469100

Control of Data
The information you have provided us will be managed by:
Frontier Picture Frames Ltd
Unit 1, Locksbrook Works
Locksbrook Road
Bath, BA1 3EN

External Links to Websites
This website may contain links to or from other websites. Please be aware

that this Privacy Policy only contains information relating directly to this

website (http://www.frontierpictureframes.com/ www.designerpicturemounts.com) and subsequent pages to this

domain. We cannot be held responsible for information supplied to external

websites and strongly advise you to carefully read the Privacy Policy of

external websites prior to entering any personal information

Notification of Changes to This Policy
If we decide to change our Privacy Policy, we will post these changes on this

webpage so you know what information we collect and how we use it.

 

Custom Shaped Designs

If you send us an image, drawing or a photo of what you would like cut, we can tell you if it is possible.
Please do not send Clip Art or copies of other peoples designs, the designs need to be your own work.

We charge a 'Conversion Fee' to covert your design in to a 'cutting file' for our computer mount cutter, this can take some time to do, so the fee can vary, so the fee can vary, the minimum amount we charge is £10.00 per design. When we have converted your design to a cutting file, and test cut to make sure that it cut right, we will send you an image of the finished design for your approval.
We only charge once per design, on the first order you place for the custom shape mounts you will be charged for the Conversion Fee and the cost of the mounts, thereafter (if you wish) any orders for the custom shape mounts, you will only be charged for the mounts. 
Once you have paid for the Conversion Fee the the design will not be offered to anybody else, only you can have that design cut into photo mounts. Designerpicturemounts.com/Frontier Picture Frames Ltd hold the property rights to the 'cutting file', which can not be transferred to any other company and or mount cutting service. 
If the design has not been used for 0ne Year and One Day, Frontier Picture Frames Ltd reserve the right to dispose and or use the design cutting file in any way they wish, such as Deleting, Marketing, Sell or Use, if the file has been deleted and you wish to reuse it, there will be a charge for re-converting the design again

 COPYRIGHT

The use of our photo/picture mounts along with shaped mounts such as heart, star etc CAN NOT be used as templates to cut your own mounts out of paper or card, if you so so, we will take legal action and claim compensation.

COOKIES
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.

Latest Reviews
Rating:  
Excellent product and excellent service
Monday, 14 May 2018  |  Helen

Delivered within days. Mount is an excellent quality. Highly recommend.


Rating:  
Baby scan mount
Thursday, 19 April 2018  |  Emma

Exactly as described. My framed mount looks fantastic


Rating:  
mum and baby elly
Friday, 30 March 2018  |  Janice

Cannot fault the products or service, I will definately re-order


Rating:  
12x12inch Photo and Picture Mount
Thursday, 8 March 2018  |  Jenny

Excellent quality and arrived quicker than expected


Rating:  
Perfect
Tuesday, 27 February 2018  |  Mandy

Great service
Will definately use again
Postage and packing very secure


Rating:  
Brilliant Service
Tuesday, 20 February 2018  |  Jenny

Great service, items exactly as presented online. thanks!


Rating:  
Beautiful
Sunday, 11 February 2018  |  Elizabeth

Beautiful mounts, arrived well packaged and quickly. Will definitely be purchasing again.


Rating:  
product review
Monday, 5 February 2018  |  Lucy

Great quality at a great price. Definitely recommend


Rating:  
general service
Monday, 5 February 2018  |  Lucy

Fantastic product, delivered quickly and very well packaged. Would definitely use the company again


Rating:  
Lovebirds
Monday, 5 February 2018  |  Charlotte

Another good quality mount, would highly recommend.