Terms & Conditions
Terms and Conditions
Welcome to the www.designerpicturemounts.com website (the “Website") Terms and Conditions.
Frontier Picture Frames Ltd/designerpicturemounts.com (“Frontier Picture Frames Ltd”, “designerpicturemounts”, “we”, “us” or “our”) provides the services available on this Website. You use the Website is governed by these Terms and Conditions set out below. By using any part of this Website, completing your customer information with us and / or placing an order on the website you agree to be bound by the Terms and Conditions.
The Designer Picture Mounts website is owned and operated by: Frontier Picture Frames Ltd
We are not registered for VAT
Our contact details are as follows:
Frontier Picture Frames Ltd
Unit 1, Locksbrook Works
Bath, BA1 3EN
Tel: 01225 469100
Registered in England & Wales
Company reg 6695924
VAT No 213 4640 42
To be eligible to purchase goods on this Website and to lawfully enter into and and form contracts on this Website, under English law you must warrant that the personal information which you are required to provide when register as customer is accurate and current in all respects. If your personal information changes then please notify us immediately , contacting us on the following telephone number 01225 469100 or email firstname.lastname@example.org. You agree not to impersonate any other person or entity or to use false name or a name that you are not allowed to use. The Credit Card / Debit Card belongs to you and is in your name.
Information we collect
Frontierpictureframes.com respects your privacy when you enter personal
identifiable information into this website or in person when ordering at our shop
We do not keep any information about you, other than the information that you
provide us. You submitting information on our Websites voluntarily and by
doing so consent to us processing and transferring the information as set out
We will only use your personal information for the purposes of
1, processing your sales order through our Websites and or at our shop in
2,responding to questions or comments you may make through our Websites
Name, address and postcode - without this we won't know where to send your
order or to whom. We also use postcodes to quickly get your full address to
save you typing it out, and to determine which services are available for your
Email address - we send confirmation of your orders via email as well as other
relevant service, product and marketing communications.
Telephone numbers - if there are any problems with your order or we need to
check anything, we need to be able to contact you quickly.
Credit/Debit Card Details
We DO NOT keep Credit/Debit card details
Online - entered onto a secure online payment provider by the cardholder.
When the transaction is handled via an online payment provider we are
provided with a token that is valid for a single order and do not have access to
In person – taken via a chip and pin terminal.
Other information collected and how
Where you heard about us - we may ask you this to help make our marketing
Correspondence - if you contact us we may keep a record of that
We reserve the right to use any information provided for internal purposes
such as to analysis of statistics and planning. We may store certain non-
personally identifiable information in regards to the use of our website not
limited to which pages are most popular and for general website
Third party information - if you give us information about another person, (for
example if someone else is taking delivery for you or is collecting your delivery
from our shop in Bath) you confirm that you have identified Frontier Picture
Frames Ltd to them and told them what we will use their information for, as set
to use their personal information in the manner described.
IP addresses - when you visit our site, we will automatically receive your IP
address, a unique identifier for your computer or other access device.
Cookies - As with the majority of websites, we collect cookies to enhance user
experience and to enable our site to properly function
When we provide services, we want to make them easy, useful and reliable.
Where services are delivered on the internet, this sometimes involves placing
small amounts of information on your device, for example, computer or mobile
phone. These include small files known as cookies. They cannot be used to
identify you personally.
These pieces of information are used to improve services for you through, for
Enabling a service to recognise your device so you don’t have to give the
same information several times during one task
Recognising that you may already have given a username and password so
you don’t need to do it for every web page requested
Measuring how many people are using services, so they can be made easier
to use and there’s enough capacity to ensure they are fast
Analysing anonymised data to help us understand how people interact with our
services, so we can make them better
How We Use the Information We Collect
Our main uses of your information are explained above which in general is to
process your orders, as well as to help us understand your needs and provide
you with a better service.
Your account may be used to store information about your previous
purchases, personal preferences and my essentials lists. But you should also
be aware of the following uses –
Marketing - we may use the information we collect to inform you, by SMS,
email or equivalent, about offers, products and services that we think may be
of interest to you.
We will tell you about this when we collect your information and if you do not
wish to receive these communications, please let us know. You can change
your mind at any time by emailing email@example.com with your request. You
can also unsubscribe following the instructions that we will include in any
communication we send to you.
Customer care and correspondence - as part of our customer care
procedures, we may follow-up, either by phone, SMS or email, customers who
have purchased goods or services from our website or who have posted
comments about Frontier Picture Frames Ltd / Designer Picture Mounts on the
internet, for example to resolve a complaint or to ask for a testimonial.
Website improvement - to help us design our website and improve your
experience, we may collect information about the way you use and access our
website. We collect information about each visitor, including IP address, the
length of time spent on the website and the order in which pages are visited.
This is explained in more detail in our Cookies Policy.
Fraud Prevention - in order to protect our customers and us from fraud and
theft, we may look at the information that we get from making identity checks
and other information in our customer records, including how you conduct your
account, and may pass this to other group companies, and to financial and
other organisations (including law enforcement agencies) involved in fraud
prevention and detection, to use in the same way.
Delivery Fulfilment – we will share address and contact information with third
party carriers and postal fulfilment providers to enable deliveries to be
You have a right to access the personal information that is held about you. To
obtain a copy of the personal information Lion holds about you, please email
us at firstname.lastname@example.org enclosing your postal details, account
number and the details of your request.
Security - we have taken many steps to make sure your trading experience
with us is secure. Information about you will be kept safe and secure. In order
to prevent unauthorised access or disclosure of your information, we have put
in place suitable physical, electronic and managerial procedures to protect and
secure information that is collected online.
Keeping your information secure - to help us keep your information secure you
- Keep your password secret.
- Never distribute the website addresses for pages that you have looked at
while logged in as a registered customer.
- Password - you should choose a password that is not obvious or known to
anyone else. You should never give a third party your password, as you will be
responsible for all activity and charges incurred through use of your password
whether authorised by you or not.
If you forget your password, you can request a new password, which will be
emailed to the address we hold for you. You can change your password
anytime through the account facilities on the website. Should we think that
there is likely to be, or has been any breach of security, we may change your
password and notify you of the change by email.
Security on our premises - access to your information is restricted in our
premises. Only employees who need the information to perform a specific job
are granted access to personally identifiable information.
We reserve the right to use your Personal Information to tell you about our
products, special offers or new product launches that we feel you may be
interested in. We may contact you by post, telephone or email. We may use
any previous purchases you have made to help us decide if any future offer
may be of any interest to you. If you do not wish to receive promotional
literature or communication from us there are ways to opt out.
1. By contacting us at email@example.com and indicating that you
no longer wish to receive any marketing promotions or media
2. By contacting us by telephone on 01225 469100 and indicating that you no
longer wish to receive any marketing promotions or media
We will disclose any information, personal or otherwise to comply with
applicable law, regulation, legal process or government request
Accuracy of information
www.frontierpictureframes.com will take reasonable steps to keep records of
Personal Information about you accurate. However, we do not assume
responsibility for conforming the ongoing accuracy of such records. If you find
the Personal Information we have on record is inaccurate, you may arrange to
have it altered in the following ways.
111 By contacting us at firstname.lastname@example.org and advising the
changes you may require. We will confirm the changes have taken place as
soon as your records have been updated by return email
2 2 By contacting us telephone on 01225 469100
Control of Data
The information you have provided us will be managed by:
Frontier Picture Frames Ltd
Unit 1, Locksbrook Works
Bath, BA1 3EN
External Links to Websites
This website may contain links to or from other websites. Please be aware
website (http://www.frontierpictureframes.com/ www.designerpicturemounts.com) and subsequent pages to this
domain. We cannot be held responsible for information supplied to external
external websites prior to entering any personal information
Notification of Changes to This Policy
webpage so you know what information we collect and how we use it.
Custom Shaped Designs
If you send us an image, drawing or a photo of what you would like cut, we can tell you if it is possible.
Please do not send Clip Art or copies of other peoples designs, the designs need to be your own work.
We charge a 'Conversion Fee' to covert your design in to a 'cutting file' for our computer mount cutter, this can take some time to do, so the fee can vary, so the fee can vary, the minimum amount we charge is £10.00 per design. When we have converted your design to a cutting file, and test cut to make sure that it cut right, we will send you an image of the finished design for your approval.
We only charge once per design, on the first order you place for the custom shape mounts you will be charged for the Conversion Fee and the cost of the mounts, thereafter (if you wish) any orders for the custom shape mounts, you will only be charged for the mounts.
Once you have paid for the Conversion Fee the the design will not be offered to anybody else, only you can have that design cut into photo mounts. Designerpicturemounts.com/Frontier Picture Frames Ltd hold the property rights to the 'cutting file', which can not be transferred to any other company and or mount cutting service.
If the design has not been used for 0ne Year and One Day, Frontier Picture Frames Ltd reserve the right to dispose and or use the design cutting file in any way they wish, such as Deleting, Marketing, Sell or Use, if the file has been deleted and you wish to reuse it, there will be a charge for re-converting the design again
The use of our photo/picture mounts along with shaped mounts such as heart, star etc CAN NOT be used as templates to cut your own mounts out of paper or card, if you so so, we will take legal action and claim compensation.
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.