Secure Payments by PayPal



Cancellations &Returns

        1.    If you wish to cancel your order.

        a)    You can notify us by email before we have dispatched your order to you;

        b)    Where the order have already been dispatched to you, by returning the goods to us.

2.  If you should wish to return your frames and/or  mounts is a family run business and we hope you will be 100% delighted with your frames / mounts, if you are not entirely satisfied, you can return your frames/mounts you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. You may return your frames/ mounts to us for a full refund provided that:

a)    The frames and/or mounts are unused and in their original packaging, and
stock items, not custom made items

b)    You tell us that you wish to return the frames and/or mounts within seven working days from the date you received the mounts

c)    You return the frames and/or mounts to us within fourteen from them date you received them

d)    The cost of returning the frames and/or mounts to us shall be borne by you.

     Upon receipt of the frames and/or mounts we will give you a full refund of the amount paid or an exchange credit as required. We will process your refund accordingly and advise you when the refund has been completed. Refunds will be made via the same method as the original payment

This only applies to standard / stock items, we can not accept returns on custom made items


Please return your frames and/or mounts to the following address:

Frontier Picture Frames Ltd
The Old Bakehouse
2A Teewell Hill
Staple Hill
Bristol BS16 5PA

Please Note all parcels must be returned to us via recorded method of delivery within 14 days of your receipt of the goods. You must retain your copy of the recorded delivery receipt for your own purposes and to provide proof of postage, you may require this proof in the unlikely event that returned mounts do not reach us.

These provisions do not affect your statutory rights  

Latest Reviews
27 February 2023  |  Jo

Fantastic quality and customer service.
Thank you 😊

Excellent Serivce
27 January 2023  |  Monica

The order was perfectly packaged for the picture mounts to arrive safely without damage.

This is the first time that I have used this company and would not hesitate to use them again and recommend them to other artists.

12 August 2022  |  Jo

Amazing customer service and top quality mounts. Thank you 😊

02 July 2022  |  Jo

Lovely mounts for my pebble art designs

02 July 2022  |  Jo

Amazing quality and service

Great service
09 June 2022  |  Deanne

These guys rushed through my order for an exhibition of mine when I explained it was urgent going above and beyond my expectations. Thank you so much !

05 May 2022  |  Carolyn

Very pleased with product and service.

S shaped mount
02 December 2021  |  Mark

Great quality mount at a very reasonable price

Fabulous quality
16 July 2021  |  Sue

Very pleased with these, came very sturdily packaged and the quality is excellent. I will be buying more

24 May 2021  |  Joy

Quality product, very pleased would order again