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Cancellations &Returns

        1.    If you wish to cancel your order.

        a)    You can notify us by email before we have dispatched your order to you;

        b)    Where the order have already been dispatched to you, by returning the goods to us.

2.  If you should wish to return your frames and/or  mounts

 www.designerpicturemounts.com is a family run business and we hope you will be 100% delighted with your frames / mounts, if you are not entirely satisfied, you can return your frames/mounts you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. You may return your frames/ mounts to us for a full refund provided that:

a)    The frames and/or mounts are unused and in their original packaging, and
stock items, not custom made items

b)    You tell us that you wish to return the frames and/or mounts within seven working days from the date you received the mounts

c)    You return the frames and/or mounts to us within fourteen from them date you received them

d)    The cost of returning the frames and/or mounts to us shall be borne by you.

     Upon receipt of the frames and/or mounts we will give you a full refund of the amount paid or an exchange credit as required. We will process your refund accordingly and advise you when the refund has been completed. Refunds will be made via the same method as the original payment

This only applies to standard / stock items, we can not accept returns on custom made items

 

Please return your frames and/or mounts to the following address:

Frontier Picture Frames Ltd

Unit 1, Locksbrook Works

Locksbrook Road

Bath, BA1 3EN

Please Note all parcels must be returned to us via recorded method of delivery within 14 days of your receipt of the goods. You must retain your copy of the recorded delivery receipt for your own purposes and to provide proof of postage, you may require this proof in the unlikely event that returned mounts do not reach us.

These provisions do not affect your statutory rights  

Latest Reviews
Rating:  
Fabulous quality
Friday, 16 July 2021  |  Sue

Very pleased with these, came very sturdily packaged and the quality is excellent. I will be buying more


Rating:  
Quality
Monday, 24 May 2021  |  Joy

Quality product, very pleased would order again


Rating:  
Quality
Monday, 24 May 2021  |  Joy

Good quality and value excellent customer service


Rating:  
Beautiful
Thursday, 8 April 2021  |  Jane

Perfect
Great quality and packed so well so arrived in perfect condition


Rating:  
Excellent service
Tuesday, 16 February 2021  |  Michelle

Excellent service and great products


Rating:  
Useful size
Monday, 1 February 2021  |  Joy

Good quality mountboard , useful for small projects.


Rating:  
Good price and quality.
Monday, 1 February 2021  |  Joy

Adequate for prints and a good price.


Rating:  
Quality goods friendly service
Monday, 1 February 2021  |  Joy

Very happy with the mounts, a speedy delivery and very helpful when PayPal caused me a problem.Will use for my mounts and backing boards in future.


Rating:  
Happy with my purchase
Friday, 29 January 2021  |  Joanne

I chose a textured off white mount. It has the faintest hint of pink, so not the perfect colour but I'm happy enough with it. Thank you.


Rating:  
Fantastic!
Saturday, 16 January 2021  |  Amy

Beautiful quality mount, well packaged and looks fab! Many thanks