1. If you wish to cancel your order.
a) You can notify us by email before we have dispatched your order to you;
b) Where the order have already been dispatched to you, by returning the goods to us.
2. If you should wish to return your frames and/or mounts
www.designerpicturemounts.com is a family run business and we hope you will be 100% delighted with your frames / mounts, if you are not entirely satisfied, you can return your frames/mounts you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. You may return your frames/ mounts to us for a full refund provided that:
a) The frames and/or mounts are unused and in their original packaging, and
stock items, not custom made items
b) You tell us that you wish to return the frames and/or mounts within seven working days from the date you received the mounts
c) You return the frames and/or mounts to us within fourteen from them date you received them
d) The cost of returning the frames and/or mounts to us shall be borne by you.
Upon receipt of the frames and/or mounts we will give you a full refund of the amount paid or an exchange credit as required. We will process your refund accordingly and advise you when the refund has been completed. Refunds will be made via the same method as the original payment
This only applies to standard / stock items, we can not accept returns on custom made items
Please return your frames and/or mounts to the following address:
Frontier Picture Frames Ltd
Unit 1, Locksbrook Works
Bath, BA1 3EN
Please Note all parcels must be returned to us via recorded method of delivery within 14 days of your receipt of the goods. You must retain your copy of the recorded delivery receipt for your own purposes and to provide proof of postage, you may require this proof in the unlikely event that returned mounts do not reach us.
These provisions do not affect your statutory rights