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Cancellations &Returns

        1.    If you wish to cancel your order.

        a)    You can notify us by email before we have dispatched your order to you;

        b)    Where the order have already been dispatched to you, by returning the goods to us.

2.  If you should wish to return your frames and/or  mounts

 www.designerpicturemounts.com is a family run business and we hope you will be 100% delighted with your frames / mounts, if you are not entirely satisfied, you can return your frames/mounts you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. You may return your frames/ mounts to us for a full refund provided that:

a)    The frames and/or mounts are unused and in their original packaging, and
stock items, not custom made items

b)    You tell us that you wish to return the frames and/or mounts within seven working days from the date you received the mounts

c)    You return the frames and/or mounts to us within fourteen from them date you received them

d)    The cost of returning the frames and/or mounts to us shall be borne by you.

     Upon receipt of the frames and/or mounts we will give you a full refund of the amount paid or an exchange credit as required. We will process your refund accordingly and advise you when the refund has been completed. Refunds will be made via the same method as the original payment

This only applies to standard / stock items, we can not accept returns on custom made items

 

Please return your frames and/or mounts to the following address:

Frontier Picture Frames Ltd

Unit 1, Locksbrook Works

Locksbrook Road

Bath, BA1 3EN

Please Note all parcels must be returned to us via recorded method of delivery within 14 days of your receipt of the goods. You must retain your copy of the recorded delivery receipt for your own purposes and to provide proof of postage, you may require this proof in the unlikely event that returned mounts do not reach us.

These provisions do not affect your statutory rights  

Latest Reviews
Rating:  
Beautiful
Sunday, 11 February 2018  |  Elizabeth

Beautiful mounts, arrived well packaged and quickly. Will definitely be purchasing again.


Rating:  
product review
Monday, 5 February 2018  |  Lucy

Great quality at a great price. Definitely recommend


Rating:  
general service
Monday, 5 February 2018  |  Lucy

Fantastic product, delivered quickly and very well packaged. Would definitely use the company again


Rating:  
Lovebirds
Monday, 5 February 2018  |  Charlotte

Another good quality mount, would highly recommend.


Rating:  
Pair of Seahorses
Monday, 5 February 2018  |  Charlotte

Brilliant quality again, would highly recommend. Products always arrive incredibly well packaged.


Rating:  
Concorde mount
Saturday, 27 January 2018  |  Caroline

Service was extremely prompt and enquiry dealt with very quickly. Delighted with mount, just what we wanted


Rating:  
Picture Mounts
Monday, 22 January 2018  |  Kim

Just what I needed! Accurate size, well cut, good quality card and very well packaged.


Rating:  
heart shaped mounts
Friday, 15 December 2017  |  Gill

Lovely mounts, well packaged and fast delivery. Thank you


Rating:  
Fantastic!
Sunday, 10 December 2017  |  Victoria

Service, communication, packing and delivery fantastic - exemplary customer service - would definitely recommend and order from again.


Rating:  
Quality
Tuesday, 5 December 2017  |  Linda

Lovely shape and quality product